**What This Role Is About**:
As a Guest Services Supervisor, you will lead and oversee a dynamic team dedicated to providing exceptional service to guests and property owners. You will ensure prompt and efficient handling of inquiries and solutions, maintaining high standards of guest satisfaction.
**Your Main Responsibilities**:
**Key Responsibilities**:
- Team Leadership: Supervise and mentor guest services team members, setting clear expectations and holding them accountable for performance and responsiveness.
- Inquiry Management: Oversee the sorting and prioritization of guest and owner communications, ensuring prompt escalation of emergency issues and efficient resolution of routine matters.
- Operational Oversight: Record and communicate shift activities in detail to ensure seamless transitions between team members. Analyze operational data to identify trends, gaps, and opportunities.
- Cross-Department Collaboration: Communicate with housekeeping, maintenance, and front-line teams to ensure seamless handoffs. Coordinate with leadership on process improvements and operational priorities.
- Bilingual English and Spanish

📌 Guest Services Supervisor (Latin America) (Ciudad de México)
🏢 Extenteam Careers
📍 Ciudad de México