**Overview**:
Be a planning and information link between internal and external customers for daily productivity.
Plan together with the operational area the boarding and management of the yard.
Supervise that the client's operating instructions are analyzed and executed.
Assign daily activities to the work team.
Review the issuance and reception of information that the work team executes.
Recommend alternatives in operational processes, in order to increase productivity and perform work safely.
Plan the training of personnel regarding the tasks delegated to them.
Preparation of action plans for the personnel in charge to work as a team.
Compliance with ISO and WOW regulatory process indicators.
Participation in internal ISO and WOW process audits.
Preparation of ISO and SOP processes corresponding to your area of work.
Preparation of monthly performance dashboard reports.
Compliance with official external and internal audits.
Ensure the timely submission of reports.
Plan together with the operational area the boarding and management of the yard.




Review with the client the compliance with instructions.
Encourage employee development through training activities. to increase the skills andcompetencies of the employee.
Decide on working days for your team.
Delegate responsibilities to the work team.
Attend daily customer meetings at start-ups.
Track daily attendance of your staff in the Kronos system.
Compliance with requirements in Workday
**Job Requirements**:
**Education**: Bachelor's degree in Administration/commercial or related career, graduated.
**Knowledge**: Administrative computing, being related to information technologies, knowledge of Office 365.
**Experience**: Knowledge in automotive logistics and supply chain, inventory management, customer focus and resource management, results-based planning, traffic and customs (03 years).
**Required language**: Intermediate English - advanced (able to establish a conversation).
**Availability to travel**: Yes
**Pay Type**: Salary

📌 Customer Care Supervisor (Saltillo)
🏢 Wallenius Wilhelmsen
📍 Saltillo