At Jabil (NYSE: JBL), we are proud to be a trusted partner for the world's top brands, offering comprehensive engineering, supply chain, and manufacturing solutions. With 60 years of experience across industries and a vast network of over 100 sites worldwide, Jabil combines integral reach with local expertise to deliver both scalable and customized solutions. Our commitment extends beyond business success as we strive to build sustainable processes that minimize environmental impact and foster vibrant and diverse communities around the globe.
**JOB SUMMARY**
The role of the Manager Program Office is to lead and manage a team of program managers that work cross-functionally to organize and implement new customer and new product introduction. The purpose of this organization is to efficiently leverage the resources through coordinated planning, communication, and alignment of cross-functional teams.
**ESSENTIAL DUTIES AND RESPONSIBILITIES**
- Responsible for leading the Program Management Team
- Manage key customer programs; serve as primary interface between internal teams and the customers to resolve both technical and logístical issues.
- Staff, lead, and manage a team that has responsibility for New Customer Introduction, new product introduction, and product transfers.
- Define, refine and maintain clarity on roles & responsibilities for the team and business partners (engineering, operations).
- Provide a source of reference and training for Program Management covering processes, tools, metrics and reporting.
- Drive well defined processes and methodologies that strive to optimize the team effectiveness,



while delivering successful programs on schedule and within budget
- Identify the goals, objectives, and scope of NPI projects while working with relevant BU and Operations staff
- Work within the defined standards and procedures as set out by organization and the customer to successfully introduce new products.
- Provide regular and consistent communication between the launch team, the business unit, and the customer.
- Identify potential risks and make resolution suggestion through the escalation process.
- Open and regular communication of priorities and status of projects with Operations Management and site leadership.
- Own and drive programs from RFQ to General Availability.
- Manage internal in-process material, samples allocation, and system logistics.
- Manage the monthly operational program reviews.
- Manage the weekly program reviews for the Program Management organization.
- Responsible for forecasting project budget and HR needs for current and future needs
- Comply and follow all procedures within the company security policy.
- May perform other duties and responsibilities as assigned.
**JOB QUALIFICATIONS**
**KNOWLEDGE REQUIREMENTS**




- Project Management Professional (PMP) or equivalent certification required
- Knowledge of organization’s operating policies and procedures required
- Expert knowledge of organization’s culture and guiding principles
- Previous experience in manufacturing environment
- Prior experience in customer interface
- Strong operational and financial knowledge required
- Substantial knowledge of Jabil and demonstrated ability to leverage organization
- Consultative skills (ability to understand true customer needs)
- Good communications skills
- Distinctive problem solving leader
- Demonstrated team leadership capabilities
- Should have the following personal characteristics: strong leader, professional, hard-charging, detail-oriented, reliable, calm under fire, creative, with a can-do attitude.
**EDUCATION & EXPERIENCE REQUIREMENTS**
- Bachelor’s degree required (Supply Chain Management or Engineering)
- Minimum 5-7 years work-related experience required in a supervisory/management role and
- Minimum 3 years project management experience or related discipline.
- Or an equivalent combination of education, training and/or experience.
**Jabil, including its subsidiaries, is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, genetic information, veteran status, or any other characteristic protected by law.**
**Accessibility Accommodation**:
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