Company Overview:
DiDi Global Inc. is the world’s leading mobility technology platform. It offers a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and financial services.
DiDi provides car owners, drivers, and delivery partners with flexible work and income opportunities. It is committed to collaborating with policymakers, the taxi industry, the automobile industry and the communities to solve the world’s transportation, environmental and employment challenges through the use of AI technology and localized smart transportation innovations. DiDi strives to create better life experiences and greater social value, by building a safe, inclusive and sustainable transportation and local services ecosystem for cities of the future.
LI-Hybrid Team Overview:
Join our dynamic and innovative Courier Labs team, a part of the SSL Delivery division within DiDi. Our mission is to drive groundbreaking projects centered around couriers and delivery services. We are a group of integral last-mile industry experts, united by our passion for innovation and our drive to push boundaries. If you thrive in a fast-paced, entrepreneurial environment and are ready to tackle the impossible, this is the place for you.
Role Responsibilities:
**1. Performance Analysis & Strategy Development**
- Analyze vendor performance data to identify improvement opportunities




- Design and optimize vendor operational models and business strategies
- Develop effective courier acquisition strategies and operational plans
**2. Data Monitoring & Quality Assurance**
- Monitor real-time vendor performance metrics across different regions
- Implement early warning systems to maintain delivery quality standards
- Ensure consistent service experience through proactive data oversight
**3. Operational Support & Issue Resolution**
- Provide timely solutions for vendor operational challenges
- Track and manage vendor accounts receivable and payment status
- Facilitate smooth communication between vendors and internal teams
**4. Vendor Growth & Business Development**
- Support vendor capacity building and performance improvement
- Help vendors achieve business targets and operational excellence
- Drive vendor success through continuous guidance and partnership
Role Qualifications:
- Operations Management or related field
- 2+ years experience in operations, vendor management, or data analysis
- Strong analytical skills with proficiency in data analysis tools
- Excellent communication and problem-solving abilities
- Fluent in English and (local language if applicable)
EEO Statement:




- We create customer value - We strive to always create valuable experiences for our users in everything we do. Our focus is to always innovate new experiences that are safe, pleasant, and efficient.
- We are data-driven - We are strong believers in making informed decisions, that’s why we are data-driven. We can better navigate the business landscape strategically by analyzing valuable metrics.
- We believe in Win-win Collaboration - Success is a team sport. When we work to help our partners and colleagues win, we win, too. While keeping everyone's best interest at heart, we communicate with candor and execute with excellence in all we do.
- We believe in integrity - Integrity is at the very core of our business. We are people who always want to do the right thing. Our intentions are sincere, we speak our minds and listen to each other.
- We always strive to do better. That means venturing beyond our comfort zones, learning from our mistakes, and helping each other grow.
- We believe in Diversity and Inclusion - Diversity is one of our biggest strengths. Our differences are what makes us distinct. We respect each other and believe in equal opportunities for all.
**We are committed to building inclusive and diverse teams.**
We are committed to building inclusive and diverse teams, and a workplace that is free from discrimination and harassment, because that’s how we create better products and services, make better decisions and better serve the communities we’re a part of.
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📌 Regional & Vendor Manager (Cuauhtémoc)
🏢 Didi Global
📍 Cuauhtémoc