About the Company Fed Ex Express is committed to leveraging advanced technology to solve business problems and enhance operational efficiency. Our culture fosters innovation, collaboration, and a dedication to excellence. Join Fed Ex and support Sales Operations across the U. S. & Canada! Are you passionate about solving complex operational challenges, working with international teams, and delivering an outstanding customer experience? This opportunity is for you! We're looking for a Sales Operations Resolution Representative to join our Sales Operations Resolution Team (SORT) , where you'll play a key role supporting sales teams across the United States and Canada , helping resolve operational issues, improve customer satisfaction, and contribute to strategic business initiatives. What you'll do: ✅ Resolve operational and customer issues related to deliveries, pickups, and service interruptions. ✅ Partner with Sales, Customer Success, and cross-functional teams to provide timely solutions. ✅ Support strategic projects, including Network 2.0 initiatives . ✅ Investigate root causes, develop action plans, and ensure successful resolution. ✅ Help improve customer experience by identifying trends and recommending process improvements.



✅ Manage multiple priorities in a fast-paced, collaborative environment. What we're looking for: ✔️ 2+ years of experience in Customer Service, Customer Experience, Sales Support, or Operations Support . ✔️ Strong analytical and problem-solving skills. ✔️ Excellent communication and stakeholder management. ✔️ Ability to work with multiple teams while meeting tight deadlines. ✔️ Proficiency in Microsoft Office. ✔️ Advanced English (spoken and written) . ✔️ High School diploma required; Bachelor's degree is a plus. Why join Fed Ex? Work with teams across the U. S. & Canada . Be part of a general company recognized for its culture and innovation. Gain exposure to strategic projects and international stakeholders. Grow your career in a collaborative and dynamic environment. Interested? Apply today #Fed Ex #Hiring #Sales Operations #Customer Experience #Customer Support #Operations #Jobs #Careers #English Jobs #Mexico Jobs #Hiring Now Equal Opportunity Statement Fed Ex Express is committed to diversity and inclusivity in the workplace, ensuring equal opportunity for all employees and applicants.

📌 Customer service agent (Ciudad de México)
🏢 Federal Express
📍 Ciudad de México