Scheduler
Company: Solvo Global
Location: Mérida, Mexico - Sede Mayab
Calle 62 esquina 411 x 49, Int. 411, Parque Santa Ana, Mérida, Yuc, 97000
Employment Type: Freelance Contractor
Schedule: 6:00 AM - 9:00 PM
Work Pattern: 4 working days and 3 days off
Training: 2 weeks (Monday to Friday, 8:00 AM - 5:00 PM PST)
English Level: Advanced (C1 / 9.0 - 10.0)
Education: High School Diploma
Role Overview
Solvo Integral is seeking Schedulers who are highly adaptable, empathetic, and able to act with urgency in a fast-paced operational environment.
Key Responsibilities
Review caregiver availability and preferred schedules using Point-of-Care scheduling software
Identify open client shifts and strategically match and fill them based on client needs and caregiver preferences
Analyze schedules to optimize caregiver utilization and ensure maximum coverage and continuity of care
Act as a liaison between caregivers, clients, and internal teams to ensure a seamless experience
Communicate schedule changes, incidents, or client concerns promptly and in real time
Provide ongoing feedback on caregiver performance, attendance, and client satisfaction




Ensure all documentation and communication are accurate, detailed, and completed on time
Handle inbound calls as needed to support the customer service team
**Requirements**:
Advanced English (C1 level / 9.0 - 10.0)
Experience in Customer Service or BPO environments
Ability to work in high-volume, fast-paced environments
Strong problem-solving and decision-making skills
Excellent communication skills
Empathy, resilience, and customer-oriented mindset
What We’re Looking For
We are looking for individuals who can:
Adapt quickly to change
Maintain urgency and efficiency under pressure
Manage multiple priorities simultaneously
Deliver a positive experience for both clients and caregivers
**Benefits**:
Performance-based bonuses and incentives
Structured schedule (4 days on / 3 days off)
Paid training
Scheduler26MX
Pregunta(s) de postulación:
- Cual es su nível de inglés conversacional?
- Tiene experiência en call centers Bilingues?
Idioma:
- Inglés (Obligatorio)
Lugar de trabajo: Empleo presencial

📌 Agendador de Citas Bilingue (Mérida)
🏢 Solvo Global
📍 Mérida