Overview:
**Responsibilities**:
- Provide primary support for Americas employees, both salaried and hourlies, regarding general HR questions.
- Resolves or triages HR tickets in Service Now System.
- Coordinates onboarding paperwork, employee agreements and data entry process for new employees, including applicable benefits enrollment and responds to requests for employment verifications.
- Coordinates employee transfers, including country to country.
- Coordinates employee exit process including processing resignations, terminating benefits and notification to government entities as appropriate.
- Processes employee data changes and reviews master data prior to payroll processing.
- Participates in auditing of HR processes and paperwork, provides regular reporting and supports HR Operations projects as assigned.
- Answer and assist employees and managers with all HR system issues.
- Ability to understand and discuss company policies with employees and managers.




- Answer and assist employees and managers with all HR system issues and available HR Self Service Tools.
Qualifications:
- 1-3 years' experience HR Experience preferred.
- Advanced English skills, both spoken and written - required.
- Bachelor's Degree required.
- Basic knowledge of HR and Payroll processes and a general understanding of both Mexican and US Labor Law, including Mexican Social Security and Leave of Absence process.
- Knowledge and experience with HR systems including ADP, Service Now, SuccessFactors and Time Attendance systems.
- Experience using Microsoft office including Excel.
- Ability to interact and communicate with all levels of employees with diplomacy, verbally and in writing.
- Ability to work in a team environment that includes cross-team collaboration of job duties.
- Attention to detail and accuracy.
- Ability to stay focused on achieving results within the set deadlines.

📌 Specialist, HR Shared Services Operations (Ciudad de México)
🏢 Celanese International
📍 Ciudad de México