The Ops Sup Supervisor is an intermediate management level position responsible for providing full leadership and direction to a team of employees in an effort to provide operations support services in coordination with the Operations - Core team.
The overall objective of this role is to ensure the seamless delivery of operations support services in alignment with Citi operations support infrastructure and processes.
**Responsibilities**:
- Lead and mentor a small Operation Support team (typically up to 10) through delegating daily tasks and responsibilities as well as recommending new work procedures to help streamline operations
- Conduct training, monitor quality and quantity of team work and provide feedback on performance, including making recommendations on pay increases, promotions, terminations, etc.
- Analyze operations information and make evaluative judgements to solve problems
- Responsible for identifying and resolving routine problems and operational issues with broader departmental impact within established procedures
- Identify hiring needs to ensure adequate staffing
- Serve as a backup for manager, as needed
**Qualifications**:
- 0-2 years of relevant experience
- Direct line management experience in a call center or production environment preferred
- Working knowledge of financial industry preferred
- Proactive leadership and motivational skills
- Proven organization and time management skills
- Demonstrated problem-solving and decision-making skills
- Consistently demonstrates clear and concise written and verbal communication skills
**Education**:
- Bachelor's degree/University degree or equivalent experience




This job description provides a high-level review of the types of work performed.
Other job-related duties may be assigned as required.
- Licenciatura en áreas Administrativas o experiência equivalente 4 años en Operaciones.
- Conocimiento en productos de Tarjetas y Captación.
- Desarrollar e implementar nuevas estrategias de negocio adaptadas al cambio.
- Supervisión de equipos de trabajo multidisciplinarios.
- Conocimiento en Políticas de Control y Riesgo.
- Identificar los riesgos en los procesos, proponiendo controles mitigantes para la eficiencia operativa.
- Conocimiento en redacción de líneas ARCM, Instrucciones de trabajo y procedimientos.
- Implementación de procesos, aplicando el conocimiento de reglas de negocio, políticas, sistema y funcionamiento de las áreas operativas.
- Participación en la administración de procesos con respecto a mejoras operativas y pruebas de implementación en los sistemas que afectan al proceso.
- Office intermedio (Excel, Power Pont, Word).
- Capacidad para trabajar bajo presión.
- Solución a problemas.
- Habilidades de supervisión.
- Liderazgo.
- Habilidades de Negociación
- Pensamiento sistémico
- Enfoque de servicio a Clientes.
Trabajo en Esquema Residente**Job Family Group**:
Operations - Core
- **Job Family**:
Operations Support
- **Time Type**:
Full time
- **Most Relevant Skills**
Please see the requirements listed above.
- **Other Relevant Skills**
For complementary skills, please see above and/or contact the recruiter.
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- View Citi's _EEO Policy Statement_ and the _Know Your Rights_ poster._

📌 Banamex- Ops Sup SupervisorCiudad De Mexico (Xico)
🏢 Citi
📍 Xico