Capgemini seeks a Business Analyst II to bridge business needs and technology, focusing on AI-driven initiatives within Contact Center and Agent Services. You will gather requirements, map processes, and translate needs for IT and vendors, mentoring junior analysts as appropriate.
You will collaborate with stakeholders to drive project planning, analysis, and implementation, ensuring alignment with business goals and measurable value across the organization.
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📌 Remote AI & Contact Center Business Analyst (México)
🏢 Capgemini
📍 México
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