Who We AreSolera is a general leader in data and software services that strives to transform every touchpoint of the vehicle lifecycle into a connected digital experience.
In addition, we provide products and services to protect life's other most important assets: our homes and digital identities.
Today, Solera processes over 300 million digital transactions annually for approximately 235,000 partners and customers in more than 90 countries.
Our 6,500 team members foster an uncommon, innovative culture and are dedicated to successfully bringing the future to bear today through cognitive answers, insights, algorithms and automation.The RoleAs an Inside Customer Success Rep you represent the face of the company and will primarily work with large and medium‐sized customers.
You will build and maintain strong customer relationships while resolving customer issues.
The Inside Customer Success Rep must plan and execute daily and weekly required activities, be adept at multi‐tasking, work within a team and collaborate with other departments to drive successful business outcomes for both the customer and Solera‐Omnitracs.
In this role you will use and/or learn new communication and automation tools, handle conflict resolution, and thrive in a fast‐paced, change‐heavy environment.
The ideal candidate is goal‐oriented, detail oriented, dedicated, hard‐working and maintains a positive attitude.What You'll DoEngage professionally with customers through multiple channels (inbound calls, outbound calls,



email)Understand and manage a subset of customer accountsDrive customer retention by fostering relationships and loyaltyUse active listening to promptly answer customer queries and concernsWork closely with the account manager to compose joint success plans, outlining objectives, timelines and removing barriers to business valueExplain Omnitracs platform capabilities to businesses of all types – long haul transportation, last mile, ready‐mix, and moreManage customer cases to completion as escalated by the customer or internal teamsAct as an escalation point for the Customer Success front lineTake impeccable notes and stay organized through the CRMMitigate escalations and resolve customer issuesGuide users through navigating the company site or using products and servicesAdvocate for the customer and be the voice of the customerHold and lead recurrent customer business meetingsCollaborate with other departments to resolve customer‐related mattersContinue development by learning industry news, ELD mandates, transport issues and Updates to Omnitracs products and servicesEnsure team goals,



KPIs and deadlines are metPerform other duties and responsibilities as assignedWhat You'll BringExperience in a Customer Success environmentFamiliarity with DOT/FMCSA/CSA regulations is a plusResults‐oriented with strong problem‐solving skillsExceptional customer‐facing skills and ability to quickly understand customer needsTeam‐oriented and able to build and maintain strong inter‐team and inter‐departmental relationshipsExcellent verbal and written English communication skillsExcellent presentation skillsExcellent consultative skillsAbility to adapt to and learn new applications and platformsAbility to work independently with minimal directionAbility to address and resolve customer issues independentlyAbility to prioritize projects and elevate issues appropriatelyExcellent organizational, multitasking and time‐management skillsIntermediate to advanced understanding of Salesforce; Five9 is a plusWillingness to learn and use coaching feedback to improveStrong relationship‐building skillsFrench speaker is a plusQualificationsEducation: Bachelor's degree or equivalent work experience and technical certificationsExperience: 3+ years in customer success, account management, sales, or consultingIt is impossible to list every requirement for or responsibility of any position.
Similarly, we cannot identify all the skills a position may require since job responsibilities and the company's needs may change over time.
Therefore, the above job description is not comprehensive or exhaustive.
The company reserves the right to adjust, add to or eliminate any aspect of the description and to require employees to undertake additional or different job responsibilities when necessary to meet business needs.
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📌 Inside Customer Success Representative (Xico)
🏢 Solera Holdings
📍 Xico