ResponsibilitiesMonitoring ServiceNow incident queues for your assigned functional areasPerforming initial evaluation and triage of support ticketsCommunicating directly with impacted users to understand reported issuesAnalyzing issues and determining the appropriate path to resolutionPerforming SAP configuration changes as needed to resolve break/fix issuesCoordinating with technical teams when development or cross-functional support is requiredWorking with business users to validate solutions and capture test evidenceDocumenting analysis, actions taken, and resolution details in accordance with support processesQualificationsBA/BS degree in Computer Science, Engineering, Information Technology, or a related field5 to 8 years of experience in an SAP-related IT roleExposure to S/4HANA and ECC is preferredExperience with NACE output determination, BRF+ and PPFExperience with ALE / IDOC inbound and outbound integrationExperience with modern event-based, SAP API integration is preferredHands-on experience supporting SAP IM (Inventory Management), EWM, LE (Logistics Execution), and TM modulesPreferred experience supporting Oil and Gas, Process Industry, and/or Consumer Packaged Goods (CPG) organizationsExcellent written and verbal communication skills in EnglishStrong knowledge of SAP logistics processes and concepts, including delivery creation, route determination, shipping point determination, batch management, directed picking, directed putaway, shipment creation, shipment cost documents, freight orders, freight settlement and post goods issueStrong knowledge of SAP configuration nodes related to warehousing, logistics and transportation management process areasExperience with Rev-Trac, Cloud ALM,



or similar tools used to transport changes across system environmentsExperience using ServiceNow or a similar ITIL-based service management tool to manage requests, incidents, and problemsStrong analytical and problem-solving skillsAbility to work effectively with business users, technical teams, and cross-functional stakeholdersAbility to manage multiple support issues and priorities in a fast-paced environmentSelf-starter with a proactive mindset and strong attention to detailBenefitsFinance: Competitive salary package, share plan, company performance bonuses, value-based recognition awards, referral bonusCareer Development: Career coaching, general career opportunities, non-linear career paths, internal development programmes for management and technical leadershipLearning Opportunities: Complex projects, rotations, internal tech communities, training, certifications, coaching, online learning platforms subscriptions, pass-it-on sessions, workshops, conferencesWork-Life Balance: Hybrid work and flexible working hours, employee assistance programmeHealth: Global internal wellbeing programme, access to wellbeing appsCommunity: Global internal tech communities, hobby clubs and interest groups, inclusion and diversity programmes, events and celebrationsAt Endava, we're committed to creating an open, inclusive, and respectful environment where everyone feels safe, valued, and empowered to be their best.
We welcome applications from people of all backgrounds, experiences, and perspectives—because we know that inclusive teams help us deliver smarter, more innovative solutions for our customers.
Hiring decisions are based on merit, skills, qualifications, and potential.
If you need adjustments or support during the recruitment process, please let us know.
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📌 Sap S/4Hana Logistics (Monterrey)
🏢 Endava
📍 Monterrey