We are looking for a Travel Customer Representative to assist clients throughout their travel journey — from the first inquiry to their return home.
This role centers on providing friendly support, coordinating travel details, and making sure each traveler feels confident and cared for every step of the way.ResponsibilitiesAssist clients via email, phone, and messaging platforms with general travel questions and guidanceHelp confirm reservations, review itineraries, and support minor changes or requestsProvide clear information about destinations, documentation,
and travel policiesFollow up with travelers before departure to ensure they are preparedEscalate complex issues to the appropriate team while maintaining a positive client experienceQualificationsFriendly and patient communicator who enjoys helping peopleCustomer service experience preferred (any industry welcome)Organized and dependable with good attention to detailComfortable using online tools, apps, and communication platformsInterest in travel and creating positive client experiencesBenefitsRemote position with adaptable scheduleStep-by-step training and ongoing guidanceOpportunities to grow within the travel industryAccess to travel perks and industry ratesSupportive team environment and collaborative culture#J-*****-Ljbffr