ZTE Corporation is a global technology company focused on continuous innovation to build a better connected future. The organization delivers integrated solutions across communication networks, computing infrastructure, industry digitalization, and smart devices for individuals and homes. Serving around one third of the world’s population, ZTE aims to be a general leader in connectivity and intelligent computing, enabling secure and reliable communication everywhere.

ZTE is publicly listed on both the Hong Kong and Shenzhen Stock Exchanges, offering a stable and internationally recognized corporate environment for professionals. The company provides 24/7 global network support, reflecting a strong commitment to customer service and operational excellence.

Role Description:

This full-time, on-site Technical Support Engineer GPON role is based in Miguel Hidalgo, CDMX. The role focuses on providing technical support for GPON and related optical access network solutions, including fault diagnosis, troubleshooting, and resolution for service providers and enterprise customers. Daily tasks include remote and on-site technical assistance, configuration and commissioning of GPON equipment, monitoring network performance, and creating clear technical documentation and reports.

The engineer collaborates closely with project teams, vendors, and customers to support rollouts, upgrades, and maintenance activities,



ensuring service continuity and adherence to service-level agreements. The role also involves escalating complex issues, contributing to knowledge base materials, and providing training or guidance to customers and internal teams on GPON products and best practices.

Qualifications:

- Strong knowledge of GPON/FTTx technologies and optical access networks, including OLT, ONT/ONU configuration and troubleshooting.
- Experience with IP networking fundamentals (TCP/IP, VLANs, routing, switching) and common network management tools.
- Ability to analyze logs, alarms, and performance metrics to identify root causes and implement effective solutions.
- Proficiency in creating and maintaining technical documentation, incident reports, and operational procedures.
- Customer-focused mindset with strong problem-solving skills and the ability to manage technical issues under time pressure.
- Clear written and verbal communication skills in English; Spanish proficiency is highly beneficial for local collaboration.
- Bachelor’s degree in Telecommunications, Electrical Engineering, Computer Science, or a related technical field, or equivalent practical experience.
- Experience working with telecom operators or network equipment vendors is a plus, particularly in GPON deployment and support.
- Willingness to participate in on-call rotations, occasional travel, and extended hours when required to support critical incidents.

📌 Technical Support Engineer GPON (Miguel Hidalgo)
🏢 ZTE
📍 Miguel Hidalgo