We are looking for a Technology Solution Manager, to be responsible to understand client's business requirements, engagement with key portfolios accross regions,provide insights and feedback to delivery teams and CT Demand products and process workflows. The role will work closely with Solution
Architects, product costing, product manager, domain experts in Service Lines and other Client
Technology team members to enable delivery of Technical Solution and Cost Estimations.
Your key responsibilities
. Maintain end-to-end accountability for customer satisfaction and overall delivery excellence
. Be an active liaison with the Service Line (SL) Demand Managers to ensure SL demand pipeline is developed and prioritized consistently to support the business vision and growth strategies.
. Assist in process and product advisory during strategic portfolio conversations.
. Coordinate with Resource Planners to ensure appropriate resources, required to fulfil propose solution plans, are available.
. Follows standard methodologies, processes and tools & respond to customer questions,
concerns, &/or inquiries within defined service level agreements (SLAs)
To qualify for the role, you must have
.
The ability to work and team effectively with clients and other management and PPEDD level stakeholders across geographies, demonstrating great customer focus.
. Project management and business analysis skills including facilitation, process documentation,
scope management, cost management and requirements gathering
. Understanding of latest cloud computing and data technologies.
Adopt a logical and organized approach to problem resolution
. Ability to clearly articulate both problems and proposed solutions
. Willingness to learn and quick to adapt to changing requirements
Demonstrates ability to identify and recommend processes improvements
. Excellent management, interpersonal, written, and verbal communication, and organizational skills
Ideally, you should also have
Minimum of 7 years overall IT industry experience
Bachelor's degree in related discipline, or equivalent work experience
.
Business
Analyst, Product Analyst or Quality Analyst experience is a plus.
Familiar with the latest technologies in the Microsoft Azure landscape
Work experience in a professional services industry, preferred