The Customer Service Representative is an entry-level position responsible for providing a positive customer service experience and executing day-to-day banking activities in coordination with the Customer Service function.
The overall objective is to provide high quality customer service and to achieve customer satisfaction by delivering optimal solutions.
**Responsibilities**:
- Promote security box services to customers who meet the profile to be users of this service
- Administer and supervise client access to safe deposit boxes
- Maintain the safe deposit inventory files
- Perform periodic reviews of the status of records of safe deposit boxes for collection of unpaid incomes
- Update and maintain client contracts Make contact process to customers to update contracts
- Work with manager to manage and safeguard access keys to the vault of safe deposit boxes
- Resolve client issues and identify when to deviate from standard practices or escalate to supervisor




- Fulfilling the clients' necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics.
Qualifications:
- Previous relevant experience preferred
- Experience in branch services or customer service
- Demonstrated knowledge of Office Package Management and WEB tools
- Excellent verbal and written communication skills
- Ability to work in fast-paced environment
**Education**:
- High School diploma or equivalent
This job description provides a high-level review of the types of work performed.
Other job-related duties may be assigned as required.Job Family Group:
Customer Service
- **Job Family**:
Branch Service
- Time Type:
Full time
- Most Relevant Skills
Please see the requirements listed above.
- Other Relevant Skills
For complementary skills, please see above and/or contact the recruiter.
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