**_Please be sure to submit resumes in English only
- this is a remote role but working for a US-based company.
Thank you!
_**
**Responsibilities**
- **Customer Communication & Support**
- Serve as a key point of contact for retail customer inquiries, providing timely responses to questions about order status, tracking, documentation (BOLs, PODs, etc.) and more.
- Support the processing and tracking of returns (RTVs), credits, and other service-related issues.
- Communicate escalated or complex issues to the Retail Operations Manager and Sales leaders.
- **Reporting & Tracking**
- Maintain and distribute weekly reports, including Out-of-Stock (OOS) and Cut Reports, to ensure clear visibility into order fulfillment.
- Assist in maintaining dashboards and trackers related to customer performance, shipments, and issue resolution.




- Help identify recurring issues or notable trends through data analysis, flagging and communicating them for further action.
- **Cross-Functional Coordination**
- Collaborate with the Sales, Supply Chain, and Finance teams to help resolve order discrepancies, shipment delays, and pricing disputes.
- Work with the IT and Sales teams to build report automation and support process improvement projects.
- **Operational Support**
- Assist with customer portal updates, order entry support, and other administrative tasks to ensure smooth retail execution.
- Support Sales team meetings, capturing action items and coordinating follow-ups.
- **Miscellaneous**
- Additional responsibilities as assigned.
- Some travel (

📌 Sales Operations Coordinator (Mx) (Xico)
🏢 MaryRuth's
📍 Xico