Senior CRM Configuration Lead (Veeva/Salesforce – Life Sciences)Location: Remote (EST time)Duration: Long termOverviewThe Senior Configuration Specialist is responsible for the design, configuration, and optimization of regulated life sciences platforms (e.G., Veeva CRM/Vault, Salesforce Health Cloud, Compliance Wire, Agile Loft).
This role supports commercial, medical, and regulatory operations, ensuring systems are aligned with business processes and compliant with GxP and industry standards.Key Responsibilit- iesLead system configuration and enhancements across platforms such as Veeva CRM/Vault, Salesforce, ComplianceWire, and AgileL- oftTranslate business requirements into scalable configuration solutions supporti ng commercial, field medical, MLR review, QA, and patient services workfl- owsConfigure objects, workflows, validation rules, security models, and integrations within regulated environme- ntsPartner with business stakeholders (Commercial Ops, Medical Affairs, Marketing, QA, Regulatory) to drive process improvements and system optimizat- ionEnsure compliance wi th GxP, 21 CFR Part 11, and data governance standa- rdsSuppo rt release management, deployments, and environment coordinat ion across dev/test/p- rodPerform impact assessments and root cause analysis for production issues and system chan- gesCollaborate with data, integration, and analytics teams (Snowflake, Databricks, Power BI) for downstream report- ingDevelop and maintain configuration documentation, SOPs,



and validation deliverables (IQ/OQ suppo- rt)Mentor junior resources and contribute to best practices within managed services delivery modelsRequired Qualificat- ions6+ years of experience in life sciences systems configuration or CRM/platform administra- tionHands-on expertise w ith Salesforce and/or Veeva (CRM, Vault, PromoMats, MedCo- mms)Experience support ing regulated environments (GxP, validation, audit readin- ess)Strong knowledge of configuration best practices (no/low-c ode) vs. customiza- tionExperience w ith MLR processes and workflows, commercial operations, or patient services sys- temsFamiliarity w ith integration patterns (APIs, middlew are) and data f- lowsProven ability to work in onshore/nearshore delivery models and client-facing environmentsPreferred Qualifica- tionsSalesforce certifications (Admin, Advanced Admin, Platform App Builder) or Veeva certifica- tionsExperience with Compliance Wire, Agile Loft, or similar QA/training plat- formsExposur e to data platforms (Snowflake, Databricks) and reporting tools (Power BI, Tab- leau)Knowledg e of Agile/Scrum delivery models and DevOps- toolsPrior experience in a consulting or managed serv icesroleKey- SkillsPlatform configuration & administ- rationUnderstanding of the different stakeholders in a life science organization, and the ability to communicate with each in c- ontextRequirements translation & solution- designRegulatory compliance (GxP, 21 CFR Pa- rt 11)Stakeholder enga- gementRelease & change mana- gementIssue troubleshooting & root cause analysisWor- k ModelOnshore/Nearshore d elivery with close alignment to US-based stake- holdersParticipation in overlapping time zones (EST/CST pre- ferred)Hybrid or remote depending on client engagement

📌 Crm Configuration (Veeva/Salesforce - Life Sciences) (Xico)
🏢 InfiCare Staffing
📍 Xico