We are looking for a dynamic and experienced "Principal" Senior Engineer to spearhead the design, development, and delivery of diverse technology projects.
This role will be central to driving a contact center transformation project, among other strategic initiatives at AT&T.;
The adecuado candidate will lead a multidisciplinary scrum team, ensuring technical excellence, architectural integrity, and seamless integration with internal and third-party systems such as Salesforce and ServiceNow.
You will collaborate closely with product managers, architects, and stakeholders to translate business needs into robust technical solutions, while fostering a culture of innovation, quality, and continuous improvement.
Key Contributions
Lead the architecture, design, coding, testing, and deployment of diverse software applications spanning backend, frontend, and cloud platforms
Guide the engineering team to adopt best practices in software development, quality assurance, automation, and security
Collaborate cross-functionally to align technical strategies with organizational goals and ensure timely delivery of impactful software
Promote DevOps practices including CI/CD pipelines, automated testing, and infrastructure as code to streamline delivery and operations
Mentor engineers to develop their skills and grow within a collaborative, agile environment
Identify and mitigate technical risks, optimize system performance, and maintain compliance with security standards
Lead technical documentation efforts and maintain clear communication with all project stakeholders




Bachelor's or Master's degree in Computer Science, Software Engineering, or a related technical field
Minimum of 5 years of professional software development experience, including at least 2 years in technical leadership or lead engineer role
Proven ability to design and deliver complex software solutions across multiple technology domains and platforms
Experience working within Agile methodologies such as Scrum or Kanban
Technical Skill
Proficient in Python and backend development
Experience with Azure App Services, or other cloud service
Skilled in microservices architecture and RESTful API design
Familiar with integrating third-party APIs like ServiceNow and Salesforce
Knowledge of databases (SQL and NoSQL) and DevOps practice
Desired not required: Experience with contact center technologies, Google CES, IVR, chat automation/ intelligent
Desired not required: Experience implementing Generative AI/AI in technical solution
Non-Technical Skills
Leadership and team mentorship abilities with experience managing or guiding engineering team
Excellent communication skills, capable of bridging technical and non-technical audiences




Strategic thinker with a customer-centric mindset and problem-solving orientation
Committed to continuous learning and fostering an agile, growth mindset culture
Effective at managing multiple priorities and driving projects to successful completion
Strong desire to grow professionally
Intermediate-Advanced English fluency
This is a team leadership role and there is an expectation that you visit the AT&T; office in Mexico City at least once per week.
Our Principal Software Engineer earns between $130,000 – $195,000 MXN gross monthly.
Individual starting salary within this range will depend on experience, expertise, and education/training.
For very exceptional candidates we may consider additional rewards.
Joining our team comes with amazing perks and benefits:
Life Insurance
Major Medical Expenses
Minor Medical Expenses
Monthly Grocery Vouchers: MXN $3,146
Monthly Restaurant Vouchers: MXN $2,517
Savings Fund
30 days of Christmas Bonus
Annual Performance Bonus: Up to 13% of base salary
Employee discounts up to 50% off on eligible AT&T; mobility plans and accessories
If you're interested and curious in exploring this opportunity and have the skills we require please reach out to me for a confidential discussion.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Information Technology, Consulting, and General Business
Industries
Software Development, Telecommunications, and IT Services and IT Consulting
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📌 Senior Principal Software Engineer (México)
🏢 At&T
📍 México