*PLEASE APPLY WITH YOUR UPDATED ENGLISH RESUMÉ* Customer Operations Representative (Aftermarket) Location: Apodaca, Actual León, Mexico Company: Allison Transmission – Off Highway (AOH) About the Role We are looking for a Customer Operations Representative to join our Allison Off Highway (AOH) team.
In this role, you will act as the primary point of contact for customers , managing orders end-to-end and ensuring a seamless customer experience across the entire order lifecycle.
This is a highly collaborative and operations-focused position, ideal for someone who thrives in a fast-paced, cross-functional environment and enjoys solving complex customer and logistics challenges.
What You'll Do - Manage customer orders from entry to delivery , ensuring accuracy and timeliness - Respond to customer inquiries related to pricing, availability, and order status - Proactively follow up on open orders and resolve issues such as delays or discrepancies - Coordinate with Supply Chain, Logistics, Distribution Centers, Engineering, and Sales to meet customer needs - Handle shipment tracking, logistics coordination,



and delivery-related concerns - Maintain accurate records of customer interactions and order updates - Support continuous improvement initiatives and operational efficiency What We're Looking For - 1–3 years of experience in customer service, order management, logistics, or aftermarket operations - Experience working in manufacturing, distribution, industrial, or similar environments - Strong problem-solving skills and ability to manage multiple priorities - Fluent communication skills in Spanish and English - Experience with ERP systems (SAP preferred), CRM tools, and Microsoft Office - A proactive, detail-oriented mindset with strong organizational skills Why Join Us?
- Be part of a highly collaborative and team-oriented environment focused on continuous improvement.
- Gain exposure to cross-functional operations and complex supply chains - Opportunity to grow both vertically (team leadership) and horizontally (supply chain, materials, account management) - Work with global customers in a dynamic aftermarket and industrial environment Career Growth This role offers strong career progression into: - Customer Service Lead / Supervisor roles - Supply Chain, Materials Planning, or Account Management functions

📌 Customer Operations Representative (Aftermarket) (Nuevo León)
🏢 Allison Off-Highway Drive & Motion Systems
📍 Nuevo León