OverviewRemote - LATAMYour Mission: Ensure sustainable revenue growth from active clients by reducing churn through strategic and proactive management of key accounts, positioning Workana as a true business partner.ResponsibilitiesLead assigned accounts, taking full responsibility for their health, growth, and strategyServe as the primary point of contact for strategic clients, cultivating multi-threaded, trust-based relationshipsIdentify and execute opportunities for upsell, cross-sell, and referrals with a builder mindsetMaintain a clear and up-to-date view of each account's pipeline, forecast, and contractual statusCoordinate effective solution delivery with internal teamsGenerate regular reports on key metrics (booked revenue, account health, forecast, placements)Proactively respond to client requests, anticipating needs and sharing relevant content to maintain proximityIdentify and report with integrity when an initiative is not working, promoting transparency and accountabilityOrganize and lead regular client reviews to align objectives, gather feedback, and detect churn risksDeliver candidates ensuring quality and alignment in the selection processKey metrics / KPIsMonthly / Booked Revenue: achievement of set targetsPlacements: number of candidates successfully placedChurn Rate: reduction in client attritionRequirementsExperience in B2B / Enterprise account management, sales,



or customer success rolesProven track record in upselling, cross-selling, and strategic account managementExperience engaging with technical and HR stakeholders; knowledgeable in staffing & recruitment processes, IT roles, and leading candidate delivery for clientsProficiency in English and/or PortugueseAvailability to travel and meet clients in personSoft SkillsStrong commercial DNA: proactive, autonomous, results-orientedPeople person: excellent interpersonal relationship skillsBuilder mindset: ability to create processes or initiatives independentlyHigh responsiveness and adaptabilityTechnical Skills (nice-to-have)HubSpot, Salesforce, or other CRM platformsLinkedIn Sales Navigator, ApolloNoteOnly candidates with experience working in staffing and recruiting firms, or who have worked directly with HR or C‐level executives, and who understand the recruitment process, will be considered.BenefitsOur company culture values agility, centers on its people, fosters teamwork, and provides room for proposing improvements and implementing changes that pave the way to success.We offer growth opportunities, additional vacation days, fully remote work based on objectives, adaptable hours, connectivity support, a laptop and keyboard, plus English classes.
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📌 Account Manager - Strategic Accounts (México)
🏢 Workana
📍 México