Descripción del empleo

- Provide Tier 2 support for facility computer systems, computers and peripherals. Installing, diagnosing, maintaining and upgrading/replacing hardware while ensuring optimal performance. Represent the central IT organization at the locations within the region and act as an advocate for the customer within IT.
- Interface with local management and end users to represent the central IT organization
- Solution consulting and project participation
- Perform on-site diagnosis and resolution of moderate PC problems for a variety of customers, recommend and implement corrective actions, ensure accurate asset management
- Manage and respond to incident/requests, change and asset management through the use of corporate wide tool.



Receive and respond to incoming calls and/or emails regarding PC and/or hardware problem
- Interface with, and provide training and support to customers and staff on computer operation and defined suite of training courses as published by local HR department
- Perform on-site analysis, diagnosis, and resolution of moderate PC problems for a variety of customers, and recommend and implement corrective hardware solutions, including off-site repair as needed
- Business consulting with internal departments. Gather requirements from our customers and bring back to the central teams to find a solution to meets the customer’s needs.

📌 IT Support Analyst (Guadalajara)
🏢 Bosch Group
📍 Guadalajara