Description

The main purpose of the Security Console Operator position is to receive, evaluate, and log calls related to emergencies such as fires, medical incidents, and alarms from employees, contractors, the public, and law enforcement. The role involves communicating with the security leadership team and external emergency services, assessing equipment failure calls, and dispatching service organizations accordingly.

Responsibilities

- Answer and evaluate calls and alarms to determine and initiate appropriate response actions in support of a 24/7/365 operation.
- Operating and monitoring computerized security systems with CCTV and multiple communication devices.
- Referring emergency calls to relevant internal teams or external agencies.




- Accurately documenting received information in the security database.
- Managing multiple tasks effectively in a high-volume environment.
- Demonstrating excellent communication, independent work capability, and sound judgment under pressure.
- Providing professional and customer-focused information

Qualifications

- At least two years of experience with CCTV, alarms, monitors, and related security equipment
- Ability to multi-task under intense pressure during emergency situations
- Excellent verbal communication
- Strong writing/documentation skills
- Ability to determine when to escalate incidents appropriately

📌 Security Console Operator (Ciudad de México)
🏢 American Express
📍 Ciudad de México