Senior Technical Recruiter specializing in End to End Recruitments

Provide Level 2-3 support for Horizon VDI user issues, including session performance, access, printing, and profile-related incidents - Level SME
Create, maintain, and update golden images for various user groups, including application packaging, patching, and configuration
Validate and troubleshoot application functionality within VDI sessions in partnership with application owners
Create and manage desktop pools in Horizon Administrator/Console, including both persistent and nonpersistent configurations
Perform root cause analysis for recurring issues and implement permanent fixes
Maintain user entitlement mappings and access to appropriate VDI pools
Monitor system health and generate reports on performance, usage, and capacity
Test and implement updates, patches, and version upgrades to Horizon components and base images
Collaborate with the Infrastructure team on escalations related to networking, storage, or host-level issues
Document standard operating procedures, troubleshooting steps, and FAQs for internal knowledgebase
Coordinate UAT testing for new images or configurations with business stakeholders
Participate in change management and implementation planning for VDI-related initiatives

Support onboarding and training for new users accessing the VDI environment

Qualifications

Preferred Certification(s): VMware Certified Professional – Desktop and Mobility (VCP-DTM)

7+ years in IT support roles with at least 3 years supporting VDI SME environments




Experience supporting VMware Horizon View (7.x or 8.x), including Connection Server, Composer, and Agent
Experience with Windows desktop OS (Windows 10/11), Active Directory, and group policies
Proficiency with tools like Horizon Administrator/Console, vSphere Client, and basic Power Shell scripting
3+ years supporting end‑user computing or VDI in enterprise environments
Deep experience creating and maintaining golden images including app installs, optimizations, and Windows updates
Experience deploying and managing desktop pools, including automated, linked clone, or instant clone pools
Working knowledge of FSLogix, profile redirection, and user data management
Experience integrating VDI with multi‑factor authentication, antivirus, and DLP tools
Familiarity with Jira or similar ticketing and ITSM platforms
Experience collaborating with infrastructure teams on networking, DNS, storage, and security configurations for VDI
Knowledge of monitoring tools (e.g., Horizon Help Desk Tool, vRealize Operations, Control Up)

Certifications such as VMware VCP‑DTM, ITIL Foundation, or CompTIA A+ are highly desirable

Skills & Competencies

Strong analytical and problem‑solving skills
Excellent communication and documentation abilities
Ability to work independently and in a team environment
Good understanding of end‑user computing and VDI concepts

Proficient in troubleshooting enterprise desktop environments

Seniority level

Mid‑Senior level

Employment type

Full‑time

Job function

Consulting

IT Services and IT Consulting

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