R&R; Overview

Responsible for overall coordination, tracking and execution of all customer‑quality activities across North America. Support plant quality teams in planning, execution, tracking‑analysis, summary and improvement of customer‑quality work to meet business performance targets

Detailed R&R;

1. Compile annual customer satisfaction data, conduct analysis, draw conclusions and drive improvement actions.

2. Apply for and set‑up customer Portal accounts; proficiently operate customer Portals and keep

change‑points updated in real time.

3. Collect Customer‑Specific Requirements (CSR), and support system engineers to sort out and release CSR documents.

4. Monitor customer scorecard performance to ensure target achievement. Understand scorecard operating logic and maintain real‑time updates for change‑points. Adopt weekly tracking routines, send timely alerts to plants and escalate risks to management. Define and refine customer scorecard management procedures.

5. Follow up customer chargeback cases, drive chargeback‑process execution; define and optimize

customer chargeback workflows and management rules.

6. Track overall external quality‑related costs, including customer chargeback expenses and customer‑site containment costs.

7.



Support fast response and resolution for major customer quality incidents.

8. Understand customer system requirements and assist system engineers with requirement deployment. Prepare for or support customer audit readiness. Track customer audit schedules & findings; drive deployment of customer system requirements and corrective actions against audit non‑conformances to prevent major audit observations.

9. Monitor overall customer‑quality performance and propose improvement directions.

10. Support Quality Academy development and build competency for plant quality teams.

Educational Background:

Bachelor’s degree and above, major in mechanics or engineering related preferred.

Experience:

— Minimum 2‑year experience in quality‑related roles including quality management.

— Automotive manufacturing background (OEM or Tier‑1 supplier). Multi‑customer interface experience; prior project exposure to BMW, Tesla, GM, VW, Audi, Mazda, Lear, Adient, Magna is preferred.

— Proven track record in closed‑loop product issue resolution; hands‑on experience with quality tools and 8D methodology preferred.

— Strong capability in information governance and data analytics; Power BI and AI Agent experience preferred.

📌 Customer Quality and Audit Engineer (Ciudad de México)
🏢 Yanfeng
📍 Ciudad de México