Key Responsibilities: Lead the operation, support, and continuous improvement of the SAP production landscape.Manage incidents, service requests, problem management, and change requests across SAP modules.Act as the primary IT partner for Finance, supporting critical processes including FI/CO, accounting, treasury, tax, and financial close.Manage strategic SAP vendors, ensuring SLA compliance, reviewing deliverables, and driving issue resolution.Collaborate directly with Finance and business stakeholders to translate business requirements into SAP solutions.Monitor service performance, maintain SAP security governance, and coordinate with BASIS teams.Identify process improvements and implement initiatives to reduce recurring production issues.Required Skills & Experience:Bachelor's degree in IT, Systems, Finance, Accounting, or a related field.3+ years of SAP production support experience with strong expertise in SAP FI/CO.Experience supporting financial processes,



including accounting, treasury, tax, and financial close.3+ years of vendor management experience, including SLA monitoring and vendor performance management.Experience working directly with Finance and other business stakeholders.Knowledge of SAP Security (roles, profiles, segregation of duties) and coordination with BASIS teams.Hands-on experience with ITIL processes (Incident, Problem, and Change Management).Advanced English communication skills (Spanish is a plus).Preferred Qualifications:Exposure to additional SAP modules (MM, SD, HCM).Experience with SAP S/4HANA or migration projects.SAP FI/CO certifications.Experience in retail or other high-volume transactional environments.Previous experience working with large SAP implementation/support partners such as Accenture.

📌 SAP Support Lead (Nezahualcóyotl)
🏢 Pyramid Consulting
📍 Nezahualcóyotl