Remote Customer Service & Client Relations Specialist

Join Our Team at APRINTCO

APRINTCO is looking for a high-energy, dependable Customer Service & Client Relations Specialist who enjoys helping customers, building relationships, and keeping projects organized.

This is not a passive customer service position. We are looking for a motivated team member who will actively connect with our existing customers, strengthen those relationships, and encourage clients to continue working with us.

You will also help process orders, communicate with our U.S.-based team, monitor production deadlines, and make sure every customer receives timely and professional service.

What You'll Do

- Make approximately 50 outbound calls per day to existing and previous customers.
- Build stronger relationships with our client base.
- Follow up with inactive customers and encourage them to place new orders.
- Answer customer questions by phone and email.
- Assist customers with product options, pricing, turnaround times, and order requirements.
- Enter, update, and review customer orders accurately.
- Coordinate with our customer service and production teams in the United States.
- Track active orders and help ensure jobs are completed on schedule.
- Communicate delays, artwork issues, or order changes clearly and professionally.
- Follow up with customers after orders are completed.
- Maintain accurate notes, customer records, and follow-up information.
- Help resolve customer concerns while creating a positive experience.

Who We're Looking For

Our idóneo candidate is confident on the phone, highly organized,



and comfortable working in a fast-paced environment. Many of our projects are needed the same day or the next day, so strong communication and follow-through are essential.

You may be a great fit if you:

- Speak and write fluent English .
- Have excellent phone etiquette and professional communication skills.
- Enjoy speaking with customers and developing long-term relationships.
- Are comfortable making outbound customer follow-up calls.
- Can confidently handle multiple orders and deadlines at the same time.
- Remain calm, organized, and solution-focused under pressure.
- Pay close attention to order details, instructions, and customer requests.
- Take initiative without needing constant supervision.
- Are dependable, punctual, and committed to following through.
- Work well with a remote team.
- Have basic computer skills and can quickly learn new order-management systems.

Previous experience in customer service, account management, sales support, printing, signage, or order processing is helpful but not required.

Position Requirements

- Reliable high-speed internet connection
- Quiet and professional remote workspace
- Reliable computer and headset
- Availability Monday through Friday




- Ability to work during the company's scheduled U.S. business hours
- High school diploma or equivalent

About APRINTCO

APRINTCO is a wholesale sign and printing company with two locations in the United States. We specialize in supporting local print shops, sign companies, graphic designers, print brokers, and other trade customers.

Our products include banners, signs, adhesive vinyl, stickers, posters, display graphics, custom printed materials, and other large-format printing solutions.

We operate in a fast-paced industry where quality, accuracy, communication, and dependable turnaround times matter. Our team works closely together to help customers complete important projects—often under tight deadlines.

Why Join APRINTCO?

This position is an opportunity to become an important part of a growing company—not simply another person answering phones.

You will develop valuable experience in:

- Customer relationship management
- Client reactivation and retention
- Order processing
- Print production coordination
- Problem-solving
- Sales support
- Working with a U.S.-based business team

We are looking for someone who wants to grow with the company, take ownership of their responsibilities, and make a measurable difference in the experience we provide to our customers.

Ready to Apply?

Please submit your résumé along with a brief introduction explaining:

- Your customer service experience
- Your experience making outbound calls
- Why you believe you would be a strong addition to the APRINTCO team

📌 Customer Service Specialist (Ciudad de México)
🏢 Downtown LA Printer
📍 Ciudad de México