Customer Service Supervisor (Back Office) Job Description Employee Recognition & Rewards Performance Bonus, Incentives
Government Mandated Benefits Insurance Health & Wellness HMO
COMPANY PROFILE: The firm develops comprehensive freight forwarding services tailored to meet customer needs and provides high-quality, consistent services that exceed customer expectations.
POSITION: Customer Service Supervisor
INDUSTRY: Logistic Company
WORK SCHEDULE: Monday to Friday
SALARY: Php25,000-Php35,000
Benefits
HMO
13th Month Pay
Job Requirements
Bachelor’s degree holder
With at least 1 to 2 years’ experience in back-office customer service operations
Amendable to work on site
Amendable to attend face to face interview
Can start as soon as possible
Job Responsibilities
Supervises daily back-office customer service operations, handling client inquiries via email and phone
Ensures timely, accurate,



and professional responses to customer inquiries, requests.
Coaches, trains, and supports customer service representatives to improve performance and service quality
Prepares reports on inquiry volumes, resolution times, customer feedback, and team performance
Acts as the primary point of contact for escalated back-office customer concerns
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