Location & Conditions
This is an on‑site position. Only candidates residing in Tijuana, Rosarito, or Tecate will be considered. Relocation expenses are not covered. A minimum B2 level of English is required. Responsibilities
Receive and process First Notice of Loss (FNOL) claims Verify policy information accurately Collect and document claim details in the client’s claims management system Initiate the claims process and provide confirmation to customers Handle inbound calls to answer inquiries and give status updates on open claims Requirements
English proficiency at B2 level or higher Professional CV in English Proficient computer skills (Microsoft Word, Excel, Outlook) Strong interpersonal and verbal communication skills focused on quality Ability to multitask, stay organized, and prioritize workload At least 1 year of call center experience Customer service experience (preferred / a plus) Full‑time availability Valid Mexican documents for employment eligibility Benefits
Life Insurance (New Benefit) Private health insurance for you and your family Additional paid days off Paid training (including bonus)



Weekly pay and productivity bonuses Referral bonus, raffles with prizes and experiences (bonus up to $350 USD) Rewards and recognition program Game Room (includes ping pong, basketball mini hoops, mini hockey, arcade, massage chairs, video games, and more) Employee discounts on tuition with local universities Discounts with participating local businesses Competitive salary with professional growth opportunities Comprehensive training and ongoing development Collaborative and team‑oriented work environment Career advancement opportunities within the company Excellent location accessible via public transportation Savings fund and voluntary savings plan Legal benefits Paid vacations and vacation premium Health services institution (IMSS) Federal Housing Credit Program (INFONAVIT/FONACOT) Paid public holidays as established by Mexican labor law Annual bonus (Aguinaldo) Profit‑sharing program (PTU) Sunday premium pay (If applicable) Maternity and paternity leave

📌 Representante de fnol lunes a viernes (Centro-Norte)
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📍 Centro-Norte