Responsibilities

Perform all duties as Senior Lobby host, including additional duties as follows::

Reports directly to and communicates with the Front Office Manager on all pertinent matters affecting guest service and hotel operations.

Provides functional assistance and direction to all departments.

Cooperates, coordinates and communicates with other hotel departments as required.

Reacts to situations to ensure guests receive prompt attention and personal recognition throughout the hotel

Responds to guest needs and resolves related problems

Supervises and directs lobby personnel.

Supports and assists Front Office personnel and all departments at peak periods.

Ensures VIPs and priority club guests receive special attention

Assist Lobby Host in greeting, rooming, and sending off VIP guests.

Inspects front office and back of house regularly for cleanliness.

Assists in greeting, rooming, and sending off VIP guests.

Monitors appropriate standards of conduct, uniform, hygiene, and appearance of staff.

Provides input for Front Office meetings.

Promotes inter-hotel sales and in-house facilities.

Checks billing instructions and monitors guest credit

Analyses and approves discounts and rebates.

Analyses the rate variance report to ensure rooms revenue control

Takes action with the Property Management Systems (PMS) in emergency situation.





Fully conversant with all hotel emergency procedures.

Night staff check mail, message of expected guests against the system/computer and expected arrivals

Handle all Complaints

Ensure working of all Front Office Policies and Procedures when night staff

Be knowledgeable of Front Office systems and know back up procedures and system recovery procedures

Efficient check in and check out process

Review and monitor early morning wake up procedures

Maintain correct guest registration cards

Maintain current Hotel information

Operate communication equipment

Conduct Credit card checks

Required Skills

Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.

Good writing skills; fluent in both written and spoken English

Proficient in the use of Microsoft Office and Front Office System

Problem solving and organizational abilities

Qualifications

Bachelor’s Degree or Diploma in Hotel Administration, Hotel Management or equivalent

Experience

2 years experience in front office / guest services or related discipline including supervisory experience, or an equivalent combination of education and experience.

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📌 Guest Services Manager 宾客服务经理 (Monterrey)
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📍 Monterrey