SQL Support Analyst / Operations Analyst

Job Summary

We are seeking a detail-oriented and analytical SQL Support Analyst with 3 to 5 years of experience in SQL and operational support environments. The idóneo candidate will be responsible for investigating, troubleshooting, and resolving application and data-related issues while collaborating with cross-functional teams to ensure service reliability and operational excellence. Experience with Splunk and ServiceNow (SNOW) is essential.

Key Responsibilities

- Analyze, troubleshoot, and resolve production support incidents and service requests.
- Write, optimize, and execute SQL queries for data analysis, validation, and issue resolution.
- Monitor system performance and identify operational anomalies using Splunk.
- Manage incidents, requests, and change records through ServiceNow (SNOW).
- Perform root cause analysis and implement corrective actions to prevent recurring issues.
- Collaborate with development, infrastructure, and business teams to ensure timely resolution of problems.
- Support application monitoring, incident management, and operational reporting.
- Document issues, solutions, and operational procedures following established standards.
- Participate in on-call or support rotation activities as required.





Required Technical Skills

- SQL: Strong hands-on experience (3 to 5 years) with query writing, data analysis, troubleshooting, and database operations.
- Splunk: Experience in monitoring, log analysis, dashboard review, and incident investigation.
- ServiceNow (SNOW): Experience managing incidents, service requests, problem tickets, and change management activities.

Required Soft Skills

- Excellent verbal and written communication skills.
- Strong collaboration and teamwork abilities.
- Logical thinker with strong problem-solving capabilities.
- Analytical mindset with a practical and common-sense approach to issue resolution.
- Ability to prioritize tasks and work effectively in a fast-paced environment.
- Strong attention to detail and customer-focused attitude.

Preferred Qualifications

- Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field.
- Experience working in application support, production support, or operations environments.
- Familiarity with ITIL processes and best practices is a plus.

Experience

- 3 to 5 years of relevant experience in SQL-based support, operations, or application support roles.

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📌 SQL Support Analyst (Monterrey)
🏢 Tata Consultancy Services
📍 Monterrey