A Day in Your Life at MKS: As an Associate IT Support Analyst at MKS, you will partner with various IT infrastructure teams to support our global end user base. In this role, you will report to IT Associate Manager Field Service LATAM.
You Will Make an Impact By: Provide technical support to end-users, resolving hardware, software, and network issues promptly
Diagnose and troubleshoot system and application problems, ensuring minimal downtime
Install, configure, and maintain computer systems, peripherals, and software applications
Document and track support requests using a ticketing system, ensuring all issues are logged and resolved in a timely manner
Assist in the setup and support of IT equipment for meetings, presentations, and conferences
Conduct routine maintenance and updates on IT systems to ensure optimal performance and security
Educate and train users on best practices for using IT systems and applications, enhancing overall user proficiency
Travel Requirements: Up to 10% of Travel is required between local buildings for support purposes as needed
Skills You Bring: Bachelor’s degree or equivalent and experience in building system solutions or business applications
2 years of related experience
Excellent customer service and communication skills both verbally and in writing
Experience supporting computers, mobile devices, printers, and their connected peripherals
Experience supporting Windows 10, Windows 11, and Office 365 in an enterprise environment
Experience with Autopilot provisioning, Intune, Azure, Company Portal, and Software Center
Experience managing tickets and SLA’s using ServiceNow or similar ticketing systems
Strong teamwork, collaboration, and interpersonal skills with the ability to work effectively across global and diverse teams.
Strong organizational skills with the ability to manage multiple priorities in manufacturing or enterprise environment.
Professional proficiency in English (written and spoken) required to effectively communicate with integral customers and cross-functional IT teams.
Preferred Skills: (Optional) Experience supporting Dell computer hardware and their support processes in an enterprise environment




Experience working within Active Directory (User account management, Group Policy)
Experience with replacing/repairing rack mounted hardware (switches, servers, etc)
Experience working in a production or warehouse environment
Physical Demands and Working Conditions: Perform activities such as sitting, standing, or typing for extended periods of time
Regularly requires good manual dexterity and coordination
Occasionally moves/positions objects up to 50 pounds
Ability to remain in a stationary position for 50-75% of the time
Must be able to communicate information and ideas so others will understand
Must be able to exchange accurate information
Operates in a professional office environment
Constantly operates a computer and other office productivity machinery
Ability to observe documents and details at close range (within a few feet of the observer)
Noise level in the work environment is usually average
Must be able to be “on-call” and/or perform work outside of normal business hours or on weekends as needed
Globally, our policy is to recruit individuals from wide and diverse backgrounds. However, certain positions require access to controlled goods and technologies subject to various export control regulations. Applicants for these positions may be limited (by, for example, their countries of citizenship, country of origin, or immigration status) where required by law or governmental contact, and/or employment made contingent upon the issuance of appropriate governmental licensing.
MKS Inc. and its affiliates and subsidiaries (“MKS”) is an affirmative action and equal opportunity employer: diverse candidates are encouraged to apply.
We win as a team and are committed to recruiting and hiring qualified applicants regardless of race, color, national origin,



sex (including pregnancy and pregnancy-related conditions), religion, age, ancestry, physical or mental disability or handicap, marital status, membership in the uniformed services, veteran status, sexual orientation, gender identity or expression, genetic information, or any other category protected by applicable law. Hiring decisions are based on merit, qualifications and business needs. We conduct background checks and drug screens, in accordance with applicable law and company policies. MKS is generally only hiring candidates who reside in states where we are registered to do business.
MKS is committed to working with and providing reasonable accommodations to qualified individuals with disabilities. If you need a reasonable accommodation during the application or interview process due to a disability, please contact us at: [email protected] . If applying for a specific job, please include the requisition number (ex: RXXXX), the title and location of the role
At MKS, it's all about courage, big ideas, and a serious passion for innovation. Winning here is about exploring possibilities, taking action, and solving our customers’ toughest challenges. It's not just a job – it's what you make of it. While you shape your role and make it unique, we invest in you with on-the-job and formal training, as well as educational assistance. Curiosity is key at MKS - ask questions, own your path. Our success comes from celebrating the unique skills, diverse perspectives, and lived experience of employees from over 100 countries. The goal is to make sure that everyone feels that they belong. Diversity isn't just a nice‑to‑have; making sure everyone feels included is a big deal for us. Our group of ~10,000 employees serves semiconductor manufacturing, electronics and packaging, and specialty industrial markets. With over 3,800 patents, our products are enabling advancements in 5G, renewable energy & storage, artificial intelligence, cloud technology, and big data. We're the behind‑the‑scenes support for some amazing technology. MKS Inc., enables technologies that transform our world. MKS Inc, Product Overview

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