We're Hiring: Onsite Deskside Support Engineer (L1/L2) Are you passionate about delivering exceptional IT support and solving technical challenges? We're looking for a skilled Onsite Deskside Support Engineer (L1/L2) to join our team and provide high-quality end-user support in a corporate environment. Key Responsibilities Provide end-to-end technical support for desktops, laptops, and end-user devices. Troubleshoot hardware, software, network connectivity, and operating system issues. Perform IMAC (Install, Move, Add, Change) and break/fix activities. Manage the desktop lifecycle, including OS imaging, device configuration, patching, and hardware replacements. Utilize SCCM, Microsoft Intune, and Service Now for device management, asset tracking, ticket resolution, and remote support. Install, configure, and update approved software while ensuring compliance with IT security policies. Deliver deskside and remote support for Microsoft Windows, Microsoft Office, Outlook, VPN , and other enterprise applications. Support printers, scanners, and peripheral devices. Assist with Active Directory user administration and provide Smart Hands support.



Deliver VIP/executive support and act as the primary onsite contact during critical incidents. Maintain accurate documentation, hardware inventory, and knowledge base articles. Support Windows environments, mobile devices, and basic mac OS troubleshooting. Follow ITIL best practices for Incident, Problem, and Service Request Management. ✅ Preferred Skills Strong knowledge of Windows desktop environments. Hands-on experience with SCCM, Intune, Service Now, Active Directory, Microsoft 365, Outlook, and VPN technologies . Excellent troubleshooting, communication, and customer service skills. Experience supporting enterprise IT environments and end users. Role: Onsite Deskside Support Engineer (L1/L2) If you're ready to make an impact and grow your career in enterprise IT support, we'd love to hear from you! #Hiring #Deskside Support #ITSupport #L1 Support #L2 Support #Service Desk #EUC #Windows #Microsoft365 #SCCM #Intune #Service Now #Active Directory #ITJobs #Tech Careers

📌 Erc imac break fix & euc l1 ciudad de mexico (Ciudad de México)
🏢 Sharp Brains Solutions
📍 Ciudad de México