We are looking for an experienced, results-driven agent, the primary function of the role is to deliver professional and high-quality customer support. This includes non-technical and technical assistance to each customer. The BPO agent must follow guidelines, processes, and proper use of systems to provide a better customer experience. This role could include customer, client, or third-party communication via phone, email, or text resolving each case in a timely manner.

Responsibilities

- Handling inbound calls and emails in a professional manner.
- Resolving customer inquiries and requests and ensuring strong customer satisfaction.
- Working with various internal teams to ensure prompt and accurate order processing and delivery.
- Escalating customer feedback as required.

Qualifications

- Analytical and critical thinking
- Strong oral and written communication abilities.




- Advanced English Level
- Teamwork oriented
- Strong attention to detail
- Skilled in multi-tasking; including the ability to be adaptable and adapt to changes quickly
- Strong computer navigation skills and PC Knowledge
- Quiet and distraction-free environment to work
- Problem-solving
- Possess self-motivation to achieve and exceed goals
- Immediate availability preferred.

Benefits

- Opportunity within a company with a solid track record of performance
- A role that offers a breadth of learning opportunities
- Flexible working options

Job Details

- Full Time
- Job Engagement
- Contract
- USD 9,600 - 10,800 pa

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📌 Customer Service Agent remote Panama, Mexico, Suriname (México)
🏢 Classifieds24
📍 México