Overview We are looking for bilingual (English/Spanish) Customer Support Agents to join our team. In this role, you will assist patients through multiple communication channels, providing a high level of service and ensuring a smooth and positive experience.
Key Responsibilities
Handle inbound and outbound communications via calls, emails, texts, and web chat
Schedule patient appointments accurately and efficiently
Provide clear pre- and post-appointment instructions
Support clinic operations by addressing patient inquiries and concerns
Maintain professionalism and empathy in all interactions
Manage multiple tasks and systems simultaneously
Requirements
Fluent in English and Spanish (written and spoken)
Strong customer service and communication skills
Ability to multitask in a fast-paced environment
Tech-savvy and comfortable using multiple platforms
Detail-oriented with strong organizational skills
Wired internet connection is required (must-have)
Note: The company will provide computer equipment to your home; however, having a wired internet connection is mandatory.

📌 Bilingual customer support agent (english/spanish) – wfh (mexico)
🏢 Resolv.Global
📍 Xico