At
Patrianna , we are passionate about delivering
world-class gaming experiences
to millions of players around the globe. As a dynamic, international team, we embrace a
collaborative remote-working culture
that prioritises
innovation and excellence
in everything we do. Our commitment to
customer engagement and satisfaction
drives us to create meaningful connections with our users, ensuring they enjoy a seamless and rewarding experience on our platform. If you’re eager to make an impact in a
fast-paced, forward-thinking company
that is shaping the future of the gaming industry, we would love to hear from you! Role Overview We are looking for a
Customer Engagement Specialist
to proactively connect with potential customers, guide them through the onboarding process, and ensure a smooth transition onto our platform. This role requires a customer-centric approach, excellent communication skills, and a proactive attitude toward converting inquiries into active, engaged users. Key Responsibilities
Proactive Outreach:
Initiate outbound communications with customers who have shown interest in our products and services. Customer Conversion:
Convert potential customers into active members by providing a
positive and seamless customer experience , addressing concerns, and guiding them through the onboarding process. Product Knowledge:
Develop and maintain a
deep understanding
of our company’s offerings to effectively convey their value, benefits, and unique features. Multi-Channel Engagement:
Utilise
live chat, emails, and follow-up communications




to ensure customer satisfaction, foster engagement, and encourage long-term retention. Cross-Team Collaboration:
Work closely with the
Customer Service, CRM, Operations, and Marketing teams
to share insights and improve customer conversion and engagement strategies. What We’re Looking For
Education:
Bachelor’s degree required. Experience: Minimum
2 years
in an outbound sales and customer service role. Prior experience in the
i Gaming/online casino
is essential. At least
6 months of voice/phone call center experience
handling US-based accounts. At least
6 months of experience providing email and chat support
for US-based accounts. Skills & Competencies: Excellent
written and verbal communication skills
with professional email and chat etiquette. Passion for
customer satisfaction and delivering top-tier support. Strong technical aptitude and proficiency in using
customer-facing software. Familiarity with
CRM platforms
is a plus but not essential. Why Join Patrianna?
Be part of an
innovative, international team
dedicated to delivering
best-in-class gaming experiences. Enjoy a
collaborative, remote-friendly work environment
that values creativity and professional growth. Work in a
fast-growing, forward-thinking industry
with exciting career development opportunities. Competitive salary and
performance-based incentives. If you’re ready to join a
high-energy team in the gaming industry
and make a real impact on customer engagement, we’d love to hear from you!

📌 Customer engagement specialist (outbound sales & support) (Xico)
🏢 Patrianna
📍 Xico