Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary Senior Analyst, Quality Assurance
About Mastercard Mastercard is a global technology company in the payments industry, operating in over 200 countries and territories. We connect and power an inclusive digital economy by making transactions secure, simple, smart, and accessible for everyone.
About Mastercard Transaction Services (MTS) Mastercard Transaction Services (MTS) is a general center of excellence responsible for delivering Mastercard’s regulated payment services. MTS operates licensed payment institutions and supports a range of regulated activities, including cross border payments, account to account (A2 A) transactions, fiat and digital currency settlement (including stablecoins), Open Banking, acquiring, and master merchant services.
Role Overview The Senior Analyst, Quality Assurance provides independent assurance over compliance operations supporting regulated payment services, including fiat and digital currency payment flows and payment schemes.
This role applies a risk based, audit style approach to assessing control effectiveness across compliance processes and partners closely with Operations, Compliance, and Risk teams to identify issues, drive remediation, and enhance control design.




Key Responsibilities
Execute independent quality assurance reviews across compliance operations, including KYC, CDD/EDD, transaction monitoring, sanctions screening, and suspicious activity reporting
Assess compliance with internal policies, regulatory requirements, and payment scheme rules
Perform audit style testing, including sampling, control assessment, evidence validation, and issue documentation
Identify operational, regulatory, and conduct risks; conduct root cause analysis; and recommend corrective actions
Evaluate quality and control effectiveness across fiat and digital currency payment activities
Track, analyze, and report error trends, themes, and key risk indicators
Prepare and deliver clear QA reports and findings to management and senior stakeholders
Support regulatory and audit issue remediation, including validation of control effectiveness
Deputize for the Quality Assurance Manager as needed, including work allocation and progress monitoring
Provide coaching and quality calibration support to junior analysts
Stay current on financial crime regulations, payment industry trends, scheme requirements, and emerging digital asset risks
Proactively identify opportunities to enhance QA frameworks, methodologies, and reporting
Required Qualifications
4+ years’ experience in compliance,



financial crime, risk, quality assurance, or audit within a large or global organization
Experience working in payments, payment schemes, and/or fiat and digital currency environments
Exposure to audit or audit style testing (internal audit, external audit, or formal QA/control testing)
Strong knowledge of AML, sanctions, and financial crime compliance within regulated payment services
Demonstrated ability to identify control gaps, perform root cause analysis, and support remediation
Strong analytical and problem solving skills
Effective written and verbal communication skills
Ability to learn complex products, payment flows, and regulatory requirements quickly
Proficiency with Microsoft Office (Excel, Word, Power Point)
Preferred Qualifications
Experience supporting regulatory exams or internal/external audits
Familiarity with digital assets, stablecoins, or emerging payment technologies
Experience using data visualization or reporting tools (e.g., Power BI, Tableau)
Prior experience leading or mentoring junior team members
Competencies (Workday Aligned)
Risk & Control Assessment
Quality Assurance & Testing
Regulatory Compliance
Analytical Thinking
Attention to Detail
Stakeholder Management
Communication & Influence
Continuous Improvement
Corporate Security Responsibility
Abide by Mastercard’s security policies and practices;
Ensure the confidentiality and integrity of the information being accessed;
Report any suspected information security violation or breach, and
Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

📌 Senior analyst, quality assurance (Ciudad de México)
🏢 Mastercard
📍 Ciudad de México