*PLEASE APPLY WITH YOUR UPDATED ENGLISH RESUMÉ* Customer Operations Representative (Aftermarket) Location: Apodaca, Reciente León, Mexico Company: Allison Transmission – Off Highway (AOH) About the Role We are looking for a Customer Operations Representative to join our Allison Off Highway (AOH) team. In this role, you will act as the primary point of contact for customers , managing orders end-to-end and ensuring a seamless customer experience across the entire order lifecycle. This is a highly collaborative and operations-focused position, ideal for someone who thrives in a fast-paced, cross-functional environment and enjoys solving complex customer and logistics challenges. What You’ll Do Manage customer orders from entry to delivery ,



ensuring accuracy and timeliness Respond to customer inquiries related to pricing, availability, and order status Proactively follow up on open orders and resolve issues such as delays or discrepancies Coordinate with Supply Chain, Logistics, Distribution Centers, Engineering, and Sales to meet customer needs Handle shipment tracking, logistics coordination, and delivery-related concerns Maintain accurate records of customer interactions and order updates Support continuous improvement initiatives and operational efficiency

📌 Customer operations representative (aftermarket) (Monterrey)
🏢 Allison Off-Highway Drive & Motion Systems
📍 Monterrey