Job Description

Major Duties and Responsibilities
Ensure timely and accurate movement of freight and information, while providing an exceptional customer service within the TRANSCON (Transportation ) Department
Ensure smooth and timely freight process flow
Ensure accurate and timely data entry into our operational system
Track and Trace TRANSCON Files and reporting
Use export TRANSCON Workflow on daily basis
Ensure accurate and timely client and vendors billing.
Ensure delivery of freight and timely clearance when applicable
Interact with our customers in arranging their TRANSCON shipments, meeting customer service standards.
Contribute to maintain good relationships with suppliers
Meet compliance at all times to regulations internal and external in accordance with government regulations.
Understand department process flow, and looking for best practices to improve operational efficiency and productivity
Ensure all customers standard operating procedures in place and updated in the DLSOPs
Meet KPI standards in accordance with the Company’s procedures
Network communications, timely responses to emails and requests (internal and external)
Escalation of problems to Management when necessary
Promote compliance in diligently following all company policies and regulations and performing the task at hand with outstanding integrity and pride.
Adhere to the company’s 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity,



Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary.

KNOWLEDGE & BEHAVIORS:
Knowledge:
Expeditors’ Company Policies and Procedures
Basic local regulatory knowledge for compliance
Global Logistics Industry knowledge
Hazardous materials certification (preferred)
Behaviors:
Positive and willing to help attitude

Qualifications

Skills:
Pro-active, strong organizational skills.
Good computer skills (Excel, Word)
90% Fluent in English
Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results.

Additional Information

-Work from home: NO (any changes will be notified)
-Type of position: full-time, permanent contract
- 100% Bilingual (Spanish/English)
- Logistics Expertise

Expeditors ofrece excelentes beneficios
Sueldo competitivo
Prestaciones superiores a la ley
Protegido de vida
Seguro de gastos médicos mayores
Plan de compra de acciones para empleados
Programa de Capacitación y Desarrollo de Personal

Expeditors offers excellent benefits
Competitive salary
Benefits above the law
Life insurance
Insurance of major medical expenses
Employee Stock Purchase Plan
Training and Personnel Development Program
All your information will be kept confidential according to EEO guidelines.

📌 Ciudad Juárez | Service Center - Customer Service Agent - Ejecutivo de Servicio al Cliente
🏢 Expeditors
📍 Ciudad Juárez