About the roleCustomer Support Specialist III at Uber Freight.
This position serves as a primary point of contact for resolving complex issues for carriers and customers within the logistics network.
You will manage high-priority escalations while maintaining high service standards and fostering positive professional relationships.Key factsLocation: Monterrey, NL *****, MexicoEngagement: Fulltime, On-siteSalary: Salary-basedReq #: ****What you'll doManage the lifecycle of freight loads, including creation, scheduling, and system updates.Utilize Zendesk to address and resolve escalations for active shipments.Adhere to established quality and time-based service level agreements.Perform outbound calls as the primary method for resolving urgent issues.Analyze situational data to determine the most effective path toward resolution.Prioritize tasks based on the urgency of the shipment.Provide input on process improvements and collaborate with account managers to enhance the customer experience.Support team goals through collective problem-solving and cross-functional cooperation.Adapt to a dynamic, evolving team environment.RequirementsProficiency in English, both written and verbal.Background in freight brokerage, transportation, logistics, or operational customer support, specifically with experience handling in-transit loads.A proactive approach to communication with a preference for direct phone interaction to settle disputes or delays.Skills & toolsZendeskLogistics load management systemsPractical notesNo immigration sponsorship or transfer is available for this role.Uber Freight is an Equal Opportunity/Affirmative Action employer.
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📌 Customer Support Specialist Iii (Monterrey)
🏢 Uber Freight
📍 Monterrey