We are looking for a proactive, service-oriented, and technically skilled Retail IT Support to provide technical support across New Era Mexico's retail operations.
This role is responsible for ensuring the availability, performance, and security of end-user technology, supporting stores and corporate users through hardware, software, network, and systems administration.The adecuado candidate is highly organized, solution-driven, and committed to delivering excellent internal customer service while maintaining the stability and efficiency of the company's technology infrastructure.Key ResponsibilitiesTechnical SupportProvide first and second-level technical support to retail stores and corporate users, resolving hardware, software, network, and application issues.Troubleshoot and diagnose technical incidents, ensuring timely resolution and minimal business disruption.Support printers, point-of-sale peripherals, workstations, and other end-user devices.Deliver remote and on-site technical assistance as required.Infrastructure & SystemsInstall, configure, and maintain Windows operating systems, business applications, and user equipment.Monitor and support wired and wireless network connectivity across retail locations.Assist in the implementation, configuration, and maintenance of IT systems and infrastructure.Support system upgrades, deployments, and technology projects.Asset & Inventory ManagementMaintain accurate inventory records for IT assets and equipment.Coordinate the assignment, tracking,



and recovery of company technology assets.Ensure proper organization and lifecycle management of hardware and peripherals.Maintenance & SecurityPerform preventive and corrective maintenance on computer equipment.Implement and maintain security best practices, including user permissions, software installation controls, and endpoint protection.Monitor equipment performance to ensure operational readiness and business continuity.Support compliance with corporate IT policies and security standards.Identify opportunities to improve IT processes, support efficiency, and user experience.Participate in technology implementations and initiatives that enhance business operations.Document technical procedures, configurations, and troubleshooting guides.QualificationsEducationBachelor's degree in Information Technology, Computer Science, Information Systems, or a related field preferred.ExperienceMinimum of 2 years of experience in IT Support, Help Desk, or a similar technical support role.Experience supporting Windows operating systems and Microsoft environments.Experience installing and configuring software, hardware, and peripheral devices.Experience supporting retail environments is a plus.Technical SkillsStrong knowledge of Windows operating systems.Understanding of networking fundamentals, including TCP/IP, DNS, DHCP, and wireless networking.Knowledge of Active Directory and Windows permissions management.Experience with remote support and troubleshooting tools.Basic knowledge of servers, databases, and IT infrastructure.Understanding of cybersecurity best practices and endpoint protection.This is a full-time, on-site position, based at our Santa Fe office in Mexico City, Monday through Friday.
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📌 Retail It Support (Xico)
🏢 New Era Cap
📍 Xico