Cloudbeds is seeking a Customer Support Manager for Latin America (LATAM).
This remote, international role leads a team of Support Leads, leveraging hotel operations experience to resolve escalations quickly and improve service outcomes.You will drive CSAT, NPS, and SLA targets while fostering a high-performing remote culture across the LATAM region.
You will coach, hire, and develop talent, collaborate with Product and Engineering, and guide continuous process improvements using data and
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