ResponsibilitiesProvide technical support for Geotab and EnVue telematics platformsAssist customers with troubleshooting GPS devices, telematics systems, and software issuesCreate and manage reports using Excel and telematics platformsWork with databases for data validation and managementSupport API integrations and basic troubleshooting for connected systemsHelp customers understand platform functionalities and best practicesIdentify issues and provide timely solutionsEscalate technical issues when neededMaintain strong customer relationships through excellent supportDocument cases, solutions,



and technical processesCollaborate with internal teams to improve customer experienceRequirementsExperience in Customer Support / Technical SupportGood computer knowledge and troubleshooting skillsStrong knowledge of Microsoft Excel (filters, formulas, reports, data management)Basic understanding of databasesBasic understanding of APIs and coding conceptsStrong problem-solving mindsetProactive and self-driven attitudeTeam player with a strong sense of responsibilityEnglish speaking, reading, and writing requiredPreferred QualificationsBasic SQL knowledge (a plus)Basic API testing knowledge (Postman or similar tools is a plus)Job detailsJob Types: Full-time, PermanentWork Location: Hybrid remote in Monterrey, N. L.
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📌 Technical Support Help Desk (Monterrey)
🏢 EnVue Telematics
📍 Monterrey