**Role Purpose**
Act as the main point of contact for customers regarding quality requirements and performance.
The role collaborates across functions and sites to drive continuous improvement aligned with customer expectations.
**Key Responsibilities (Resumen)**
- Act as the **voice of the customer**within the organization
- Manage **customer complaints and claims**, ensuring timely resolution
- Monitor **customer scorecards, KPIs, and satisfaction metrics**:
- Lead **problem-solving activities**(8D, A3, Red X, Six Sigma, etc.)
- Coordinate **customer audits and compliance**with standards and requirements
- Maintain and update **customer portals (B2B)**and requirements
- Develop and execute **quality improvement plans (roadmaps)**:
- Ensure **alignment between customer expectations and internal reporting**:
- Lead **escalations and communication**between plant and customer
- Strengthen **customer relationships**through regular follow-ups and meetings
**Qualifications**
- Bachelor's Degree in Engineering or related field
- Minimum **2 years experience in automotive industry**:
- Experience with **OEM customers (Toyota, Mazda, Nissan, Honda)**:
- Knowledge of **IATF ***** and customer-specific requirements**:
- Advanced English level
- VISA
**Technical Skills**
- Problem-solving methodologies (8D, A3, Six Sigma)
- Quality systems (IATF, CCP)
- Customer portals management
- Microsoft Office
**Soft Skills**
- Customer focus
- Effective decision making
- Strategic thinking
- Resilience
- Strong communication & storytelling