Front Office Manager

At Soho House the Front Office Manager encompasses the highest level of hospitality and approachability by creating professional relationships with internal and external stakeholders, developing and implementing efficient processes that drive positive and memorable member and guest experiences, as well as being fun and inviting. The Front Office Manager oversees hotel rooms and front office operations; including butlers, receptionists, and member services, and assists with managing reservations and the evening membership guest list.

A successful Front Office Manager has previous experience managing a high‑volume, elevated, and customer‑driven boutique property. In addition to a keen eye for detail and unmatched enthusiasm for hospitality and the Soho House brand.

Main Duties

- Influential leader that creates and refines efficiency by implementing processes that enhance member and guest experience and motivate staff to proactively welcome guests.
- Develop and monitor yearly departmental goals related to payroll, expenses, staffing levels, and guest service; create monthly budgets, keep rooms, expenditure, and staff costs in check, process all guests and member claims and disputes, and emphasize accuracy and proper follow‑up.
- Oversee concierge role and provide information about local attractions, shopping, and points of interest in the city.
- Contribute to yearly departmental goals related to payroll, expenses, staffing levels, and guest service, and be responsible for monitoring and supporting daily operations, greeting hotel guests and members upon arrival.
- Supervise, direct, coordinate, inspire, and persuade staff to maintain service standards set forth by Soho House & Co and ensure all new hires receive proper onboarding training.
- Participate in identifying talent gaps, interviewing and hiring staff, hosting staff meetings and training opportunities to develop and grow staff skills,



and provide counseling and discipline when applicable.
- Communicate daily events, guest lists, VIPs, room occupancy, and sales budget.
- Maintain quick correspondence in a courteous, professional, and rapid manner to resolve all guest and staff inquiries.
- Collaborate with the controller and purchasing manager to ensure all perishable and nonperishable items are ordered, available for distribution, and that inventory is maintained.
- Deliver the highest standards of customer service and process; track and report all guest disputes and claims.

Required Skills and Qualifications

- Minimum of 5+ years managing front office operations.
- Extensive knowledge of Opera, Salesforce, OpenTable, and Google Sheets.
- Detail oriented, ability to multitask and work in a fast‑paced environment.
- Customer‑service oriented with excellent verbal and written communication skills.
- Adaptable schedule, evenings and weekends as needed.
- Bilingual language skills a plus.
- Hospitality degree preferred.

Why Work With Us

Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking an entry‑level position or a new opportunity to expand your career, we offer training to develop the technical and managerial skills necessary to enhance your career.

- Additional Benefits: Employees are eligible for benefits above and beyond those required by law, including food coupons, a savings fund and life insurance coverage.
- Career Development: Soho House can progress your career domestically or internationally, as well as managerially or technically.
- Learning & Development: An extensive range of internal and external courses are available for all employees.
- Cookhouse & House Tonic: Celebrating our passion for food and drink. Check out our monthly calendars and get involved in trips, trainings, and events. Available to all.
- Team Meal: While on duty you will be provided with a substantial meal free of charge.

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📌 Front Office Manager (Pre-apertura) - Soho House Los Cabos (México)
🏢 Soho House
📍 México