**Customer Service Representative (Temporary Seasonal Position)**
**Key Responsibilities**
- Handle customer inquiries via phone in both English and Spanish.
- Provide accurate information regarding products, services, orders, and account-related issues.
- Investigate and resolve customer concerns in a timely manner.
- Document customer interactions and maintain detailed records in company systems.
- Meet quality, productivity, and customer satisfaction goals.
- Follow established procedures and escalation processes.
- Collaborate with team members and supervisors to ensure excellent service delivery.
**Required Qualifications**
- Fully bilingual in English and Spanish (written and spoken).
- Excellent verbal communication and active listening skills.
- Ability to work in a fast-paced,



customer-focused environment.
- Strong problem-solving and organizational skills.
- Basic computer proficiency and ability to navigate multiple systems.
**Position Details**
Location: Zona Rio, Tijuana, BC (On-Site)
Assignment Period: September/October **** through January 29, ****
Schedule: Monday through Friday, 7:00 AM - 5:00 PM
**Assessment Requirements**
- Successful completion of a medical examination
- Successful completion of a drug screening test
**Job Types**: Temporary, Contract
Contract length: 4 months
Pay: From $****** per day
Work Location: In person

📌 Customer Service Representative (Temporary Seasonal Position) (Baja California)
🏢 Naps Mexico
📍 Baja California