JDA Software is seeking a Senior Support Engineer I in Monterrey to deliver proactive customer-focused technical and functional support for Blue Yonder WMS. You will own Tier 1/2 solutions, collaborate with TAM and support teams, and champion service quality and continuous improvement.
You will work in a fast-paced SaaS environment, applying knowledge of Azure technologies, KCS, and process improvements to drive customer adoption and high satisfaction. Eligible for 24x7 support shifts.