**Important Information**:
- **Years of Experience**: 5+ years implementing Salesforce Service Cloud & Chat solutions
- **Job Mode**: Full-time
- **Work Mode**: Remote
**Role Overview**
We are seeking a highly skilled and motivated Salesforce Service Cloud & Chat Consultant.
This role combines deep expertise in Salesforce Service Cloud, chat-based customer engagement.
The consultant will play a pivotal role in designing, implementing, and optimizing scalable Salesforce solutions.
**Key Responsibilities**- Design & Deliver scalable Salesforce Service Cloud and Chat solutions, including omni-channel and case management.
- Customize & Integrate using Apex, LWC, and platform tools to meet business requirements.
- Advise & Guide stakeholders on best practices for chat workflows, agent enablement, and cross-cloud architecture.
- Enable DevOps by managing version control, pipelines, and automated deployments with Copado.
- Support & Train users, ensuring adoption, data integrity, security, and compliance.
- Stay Current with Salesforce releases and emerging capabilities.




**Qualifications**- Proven experience implementing Salesforce Service Cloud and Chat solutions across commercial and consumer contexts.
- Strong understanding of CRM processes, omni-channel case routing, and chat deflection strategies.
- Hands-on experience with Copado or equivalent Salesforce DevOps platforms.
- Salesforce Certifications (Service Cloud Consultant, Omni-Channel Supervisor, Chat Specialist) strongly preferred.
- Excellent communication skills, with the ability to collaborate across technical and business stakeholders.
- Ability to lead solutioning efforts and provide strategic guidance beyond code delivery.
**Preferred Skills**- Experience with Agentforce, Data Cloud, and other advanced Salesforce products.
- Familiarity with large-scale Salesforce migrations and multi-cloud integrations.
- Ability to work effectively with onshore and offshore teams.
- Prior consulting or partner-side experience with Salesforce delivery.

📌 Salesforce Service Cloud Consultant (Xico)
🏢 Encora
📍 Xico