**_Ready to shape the future of work?
_**
**_ At Genpact, we don't just adapt to change—we drive it.
AI and digital innovation are redefining industries, and we're leading the charge.
Genpact's _**_AI Gigafactory_**_, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help general enterprises work smarter, grow faster, and transform at scale.
From large-scale models to _**_agentic AI_**_, our breakthrough solutions tackle companies' most complex challenges._**
**_ If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that's shaping the future, this is your moment._**
**In this role you dedicated CSR for Insurance is committed to delivering top-notch service with a focus on providing exceptional care and support to policyholders, ensuring their needs are met and their experience is of the highest quality.
**
**Responsibilities**:
- **Take customer service phone calls, Inbound voice channel and Outbound voice channel (mínimally as required due to returned calls, drop calls, communication-related errors, and internal requests).
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- **Perform all tasks and responsibilities as per process guidelines and procedure**:
- **Ability to multitask and navigate in various programs.
**:
- **Professional skills on the phone.
**:
- **Ability to foresee problems & communicate with management.
**:
- **Perform on metrics and targets - AHT, CSAT, QA and SL etc.
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- **Positive attitude towards process changes.
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- **Manage time effectively and be a team player with others.
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- **Comprehension of customer ask and attempt to first time resolution**:
- **Abide to all code of conduct and policies**
**Qualifications we seek in you!
**:** Minimum Qualifications**
- **High School degree diploma**:
- **Advanced oral & written communication skills, good Reading Comprehension
- English Language**:
- **Full shift availability**:
- **Demonstrate ability to provide excellent communication/customer service skills through excellent product, features/benefit and procedural knowledge**:
- **Effectively listen, comprehend and ability to simplify and articulate clearly**:
- **High on compassion and perseverance to deal with irritated and at critical condition customers**:
- **Actively set your own goals and open to development feedback**:
- **Call center experience.
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**Preferred Qualifications/ Skills**
- **Experience in International Call Center Customer Service in insurance or financial area.
**:
- **Experience in Insurance products on Disability benefit and Annuity**:
- **Experience in Long term care, Life, Property casualty/General insurance**:
- **Customer Service experience**:
- **CSAT-driven**
**_
Why join Genpact?
_**




**_ Be a transformation leader_**_ - Work at the cutting edge of AI, automation, and digital innovation_**
**_ Make an impact_**_ - Drive change for global enterprises and solve business challenges that matter_**
**_ Accelerate your career_**_ - Get hands-on experience, mentorship, and continuous learning opportunities_**
**_ Work with the best_**_ - Join 140,000+ bold thinkers and problem-solvers who push boundaries every day_**
**_ Thrive in a values-driven culture_**_ - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress_**
**_ Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up._**
**_ Let's build tomorrow together._**
**_
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws.
Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation._**
JobProcess Developer
Primary LocationMexico-Zapopan
ScheduleFull-time
Education LevelHigh School Diploma/GED
Job PostingFeb 17, ****, 5:17:11 PM
Unposting DateApr 19, ****, 1:29:00 PM
Master Skills ListOperations
Job CategoryFull Time

📌 Process Developer, Customer Service Representative, Insurance (Zapopan)
🏢 Genpact
📍 Zapopan