Scale is seeking a Support Team Manager to lead a Tier 1-3 support group, balancing hands-on coaching with operational oversight in a fast-paced environment.
You will drive quality, CSAT, and SLA outcomes, manage escalations, and partner with cross-functional teams to improve processes, business impact, and contributor experience.The role emphasizes accountability, curiosity, and a people-first mindset.
This position requires strong communication, leadership, and a data-informed approach in a#J-*****-Ljbffr
📌 Support Team Lead: Coach, Optimize & Elevate Support (Xico)
🏢 WhateverAI
📍 Xico
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