Integon, part of The Allstate Corporation, seeks a Senior Manager, Service Excellence – Roadside to lead training, quality, and customer support initiatives within Roadside Assist Center operations.
You will ensure frontline teams have tools and support to deliver high-quality service and customer satisfaction.You will collaborate with operations to identify gaps, drive improvements, and align training with service standards, using data to reduce errors and enhance outcomes.
#J-*****-Ljbffr